Refund Policy

Last updated: February 24, 2026

1. Overview

All paid subscriptions to GoPinger ("the Service") are billed in advance on a recurring basis. This Refund Policy describes the limited circumstances under which refunds may be issued. GoPinger reserves sole and absolute discretion over all refund decisions. This policy is part of and subject to our Terms of Service.

2. 30-Day Money-Back Guarantee

GoPinger offers a one-time 30-day money-back guarantee subject to the following strict conditions:

  • The guarantee applies only to the first-ever paid subscription on your account
  • The refund request must be submitted within 30 calendar days of the initial charge date
  • The guarantee does not apply to subscription renewals, plan upgrades, plan downgrades, or any subsequent charges
  • For annual subscriptions, the 30-day guarantee applies only to the first 30 days of the first annual billing period
  • Refund requests must be submitted via email to [email protected] from the email address associated with your account

3. Subscription Cancellations

  • No prorated refunds are issued for mid-cycle cancellations under any circumstances
  • Upon cancellation, your access to paid features continues until the end of the current billing period
  • No refunds are issued for unused time remaining on any subscription plan
  • Downgrading your plan does not generate a retroactive refund for the current billing period

4. Upgrades and Downgrades

  • Upgrades: When upgrading to a higher-tier plan, you will be charged a prorated amount for the remainder of the current billing cycle. No refund is issued for the prior plan
  • Downgrades: Plan downgrades take effect at the beginning of the next billing cycle. No refund or credit is issued for the difference between plans during the current billing period
  • No refunds are issued for voluntary plan changes of any kind

5. Annual Subscriptions

  • The 30-day money-back guarantee (Section 2) applies only to the first 30 days of your first-ever annual subscription
  • After the initial 30-day period, annual subscriptions are strictly non-refundable for any reason
  • Early cancellation of an annual subscription does not entitle you to a partial refund. Your access continues until the annual period expires
  • No partial-year, partial-month, or prorated refunds are issued for annual subscriptions under any circumstances

6. Refund Exclusions

Refunds will not be issued under any of the following circumstances, regardless of any other provision in this policy:

  • Accounts terminated for violations of the Terms of Service or Acceptable Use Policy
  • Accounts suspended due to non-payment or failed payment attempts
  • Accounts involved in chargebacks, payment disputes, or fraudulent payment activity
  • Service outages or interruptions covered by the Service Level Agreement (remedied through service credits only)
  • Charges incurred as a result of unauthorized access to your account (maintaining account security is your responsibility per our Terms of Service)
  • Dissatisfaction with features, functionality, or performance of the Service
  • Failure to cancel your subscription before a renewal date

7. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider without first contacting GoPinger constitutes a breach of this policy and will result in:

  • Immediate account suspension pending resolution of the dispute
  • Forfeiture of any rights under the 30-day money-back guarantee
  • GoPinger reserves the right to pursue chargeback recovery through all available legal and financial means
  • An administrative fee may be assessed for fraudulent, frivolous, or unjustified chargebacks
  • Accounts with a history of chargebacks may be permanently banned from the Service

8. Service Credits vs. Refunds

Service credits issued under the Service Level Agreement are the sole remedy for service outages and interruptions. Important distinctions:

  • Service credits are never convertible to cash refunds
  • Service credits are non-transferable between accounts or organizations
  • Service credits expire 12 months after issuance if unused
  • Service credits cannot exceed the value of one month's subscription fee
  • Service credits cannot be combined with any other refund or promotional offer

9. How to Request a Refund

If you believe you are eligible for a refund under this policy:

  • Email [email protected] from the email address associated with your account
  • Include your account email address, the date of the charge in question, and the reason for your request
  • Refund requests are processed within 14 business days of receipt
  • Approved refunds are issued to the original payment method only
  • GoPinger is not responsible for processing delays imposed by your bank or payment provider

10. Changes to This Policy

GoPinger reserves the right to modify this Refund Policy at any time. The applicable refund policy is the version in effect at the time of your original purchase or renewal. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

For billing and refund inquiries, contact us at [email protected].