Cookie Policy
Last updated: February 25, 2026
1. Introduction
This Cookie Policy explains how GoPinger ("we," "us," or "our") uses cookies and similar technologies when you use our website monitoring service ("the Service"). This policy should be read alongside our Privacy Policy.
When you first visit our website, we show a cookie consent banner. Analytics cookies are only set if you click "Accept." You can change your preference at any time by clearing your browser's local storage and revisiting the site. Strictly necessary cookies do not require consent and cannot be disabled.
2. What Are Cookies
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide information to site owners, and enable certain features. Similar technologies include local storage, session storage, and other browser-based storage mechanisms.
3. Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They do not require your consent under applicable law.
- Session Authentication: Used to maintain your login state and authenticate requests via JSON Web Tokens (JWT)
- CSRF Protection: Used to prevent cross-site request forgery attacks and protect your account security
- Load Balancer Routing: Used to ensure consistent routing of your requests to the appropriate server
- Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats
4. Functional Cookies
These cookies enable enhanced functionality and personalization of the Service:
- User Preferences: Timezone settings, dashboard layout preferences, and display options
- Organization Selection: Remembering your active organization in multi-organization accounts
- Language Preferences: Storing your preferred language setting
5. Analytics Cookies
We use Google Analytics 4 (GA4) with Enhanced Measurement to understand how visitors interact with our website. These cookies are only set after you give explicit consent via our cookie banner. We use Google Consent Mode v2, which means no analytics cookies are placed and no personally identifiable data is collected until you click "Accept."
Google Analytics Enhanced Measurement automatically tracks:
- Page views: Pages visited, navigation patterns, and referral sources
- Scrolls: When a visitor scrolls to 90% of a page
- Outbound clicks: Clicks on links leading to external domains
- Site search: Search terms used on the site
- Form interactions: When forms are started and submitted
- Video engagement: Play, progress, and completion of embedded videos
- File downloads: Clicks on links to downloadable files
We have configured Google Analytics with the following privacy measures:
- IP anonymization is enabled by default in GA4
- No advertising features or remarketing are enabled
- Data is not shared with Google for advertising purposes
- Cross-domain tracking is used between gopinger.com and app.gopinger.com only
For more information, see Google's Privacy Policy and Google Analytics Opt-out Browser Add-on.
6. Third-Party Cookies
The Service uses a limited number of third-party cookies for operational purposes:
- Stripe (Payment Processing): Stripe, our payment processor, may set cookies necessary to process payments, prevent fraud, and comply with financial regulations. Stripe's cookie use is governed by Stripe's Privacy Policy
- Google reCAPTCHA Enterprise: Used on registration and contact forms to prevent abuse. Google's cookie use is governed by Google's Privacy Policy
We do NOT use advertising cookies, third-party tracking pixels, social media cookies, or any cookies designed to build user profiles for marketing purposes.
7. Cookie Duration
The following table describes the cookies and similar technologies used by the Service:
| Name / Type | Purpose | Duration |
|---|---|---|
| Authentication Token | Maintains login session | 1 hour (access), 30 days (refresh) |
| Organization Preference | Remembers active organization | Persistent (until logout) |
| User Preferences | Stores display and timezone settings | Persistent (until cleared) |
| Cookie Consent | Stores your cookie consent preference | Persistent (until cleared) |
| Google Analytics (_ga, _ga_*) | Analytics tracking (only with consent) | 2 years (_ga), 1 year (_ga_*) |
| Stripe (third-party) | Payment processing and fraud prevention | Varies (see Stripe's policy) |
| Google reCAPTCHA | Bot protection on forms | 6 months |
8. Managing Cookies
You can manage or delete cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being set
- Delete all cookies when you close your browser
Warning: If you disable or delete strictly necessary cookies, you will be unable to log in to the Service and core functionality will not work. GoPinger is not liable for any degraded experience or inability to use the Service resulting from your decision to disable cookies.
9. Local Storage & Similar Technologies
In addition to cookies, the Service uses browser local storage to store:
- Authentication tokens (JWT access and refresh tokens)
- Cookie consent preference (your accept/decline choice)
- User interface preferences and settings
- Organization context and selection
Local storage data is treated equivalently to cookies under this policy and is subject to the same terms. Clearing your browser data or local storage will require you to log in again.
10. Changes to This Policy
GoPinger reserves the right to update this Cookie Policy at any time without individual notice. We will update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
11. Contact
If you have questions about our use of cookies, please contact us at [email protected].